Refund policy



At ZIDOMART, customer satisfaction is our first priority. We aim to provide a smooth shopping experience with clear and fair return & refund terms. Please read our policy carefully before placing an order.

 

1. Return Eligibility
We offer a 2-day return window from the date of delivery. To be eligible for a return, the product must meet the following conditions:
  • Item must be unused and in original condition
  • Product must be returned with original packaging, tags, and accessories
  • Proof of purchase / order confirmation may be required
  • Return request must be submitted within 2 days of delivery

 

2. Valid Reasons for Return / Replacement
Returns or replacements are accepted only in the following cases:
  • Wrong product delivered
  • Damaged product received
  • Defective or non-working item received
  • Missing parts/accessories in parcel

 

3. Non-Returnable Items
The following items are not eligible for return or refund:
  • Used or damaged-after-delivery products
  • Products without original packaging
  • Customized or special-order items
  • Items returned after the allowed return period
  • Products damaged due to misuse or improper handling

 

4. Refund Process
Once your returned item is received and inspected, we will notify you regarding approval status.
If approved:
  • Refund will be processed to the original payment method
  • COD orders may be refunded via bank transfer / UPI
  • Refund may take 5–7 business days depending on payment provider

 

5. Return Shipping
  • If the return is due to our mistake (wrong product, damaged item, defective item), the return shipping cost will be covered by ZidoMart.
  • If the return is due to customer reasons such as change of mind, dislike of product, wrong item ordered, incorrect address provided, address not found, call not received, or delivery not accepted by customer, the return shipping cost must be paid by the Customer.

 

6. Order Cancellation
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation may not be possible.

 

7. Late or Missing Refunds
If you have not received your refund after the mentioned time:
  1. Check your bank account again
  2. Contact your payment provider / bank
  3. If still pending, contact our support team

 

8. Contact Us
For return or refund support, please contact us through our official store contact page or customer support email.

 

9. Policy Updates
ZidoMart reserves the right to update or modify this policy at any time without prior notice. Updated policies will be published on this page.

 

Thank you for shopping with ZidoMart. We appreciate your trust and support.